Frequently Asked Questions
Step-by-step guides and plain-language answers to the questions we hear most from injured riders, drivers, and pedestrians in Chicago.
Step-by-Step Guides
A step-by-step guide for riders, drivers, and third parties
Report the accident to police regardless of how minor it seems. A police report is official documentation of the crash and is critical for your insurance claim and any lawsuit.
Even if you feel fine, go to the emergency room or urgent care. Adrenaline masks pain. Many serious injuries — whiplash, concussions, internal bleeding — do not present symptoms immediately.
Before leaving the scene, gather as much evidence as possible.
Use the Uber app to report the accident. Keep your statement brief and factual. Do not speculate about fault or describe your injuries in detail.
Uber's insurer will contact you quickly. Their goal is to minimize your claim — not to help you. Anything you say can be used to reduce your settlement.
The sooner you involve an attorney, the better. We can send evidence preservation letters, investigate the driver's history, identify all applicable insurance policies, and protect your rights from day one.
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General Questions
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